Privacy Policy

iSkole is an online educational platform that provides learning resources, question-based practice, teacher content and related educational services.

This Privacy Policy explains how information may be collected and processed when you visit the iSkole website, create an account, use our services, communicate with us or purchase a subscription.

By using iSkole, you acknowledge that your information may be handled as described in this policy.

Depending on how you use iSkole, we may collect the following categories of information:

Information collected through iSkole may be used to:

We do not intend to collect personal information that is unnecessary for operating the services described above.

When you create an iSkole account, information such as your name and email address is associated with your account.

Users may also provide optional profile information, including a profile picture or teacher-related information.

Teachers who are publicly displayed as mentors may have selected profile information visible to visitors and students. We aim to limit public profile information to information relevant to the educational purpose of the platform.

When you purchase or request a subscription, iSkole may store information necessary to manage the payment request and subscription.

This may include the selected plan, selected subjects, payment amount, payment reference, payment status and dates associated with the request.

Subscription access is linked to your iSkole account so that the platform can determine which educational content you are entitled to access.

iSkole does not need to store your banking password, card PIN or other private banking credentials in order to manage a payment request.

If a payment requires proof of payment, you may upload an image or document containing information about that transaction.

Payment proof is used for the purpose of verifying the associated payment request and activating the applicable subscription.

Payment proof may be accessible to authorised iSkole administrators responsible for reviewing payment requests.

When you use the iSkole contact form, we collect the information you provide, which may include your name, email address, subject and message.

Contact messages are stored so authorised administrators can review and respond to enquiries.

Your contact information is used primarily for responding to your enquiry and managing communications related to iSkole.

iSkole supports different account roles, including students and teachers. Certain information may therefore be visible to other users where required for the platform to function.

For example, authorised teacher profile information may appear on the public mentors page, while student account information is generally kept private and is used to provide the student's account and learning experience.

Teachers may receive access to information necessary to manage students or educational content where the platform provides such functionality.

iSkole may use browser storage technologies, including cookies or local storage, where necessary to maintain authentication sessions, remember appropriate preferences and provide core functionality.

These technologies may allow the website to recognise your active session and keep you signed in while you use the platform.

Disabling certain browser storage technologies may cause some iSkole features, particularly authentication-related features, to stop working correctly.

iSkole may rely on third-party infrastructure and services to provide parts of the platform.

These services may include hosting, database storage, authentication, file storage and other infrastructure required to operate the website.

iSkole does not control the privacy practices of independent third-party services. Where applicable, those services may process information according to their own privacy policies and terms.

We take reasonable measures to protect information stored and processed through iSkole.

Access to sensitive platform data is restricted using authentication and role-based access controls where appropriate.

However, no internet service or method of electronic storage can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of information transmitted to or stored by the service.

We retain information for as long as reasonably necessary to provide the services, maintain account records, process transactions, resolve disputes, maintain security and comply with applicable obligations.

Different types of information may therefore be retained for different periods depending on its purpose.

When information is no longer reasonably required, it may be deleted, anonymised or otherwise disposed of in a reasonable manner.

Depending on applicable law, you may have rights relating to your personal information, including the ability to:

Some information may need to be retained where required for legitimate operational, security, legal or transaction-related purposes.

iSkole is an educational platform that may be used by students who are under the age of 18.

Where a student is a minor, parents, guardians, schools or teachers may be involved in the student's use of the platform depending on the circumstances.

Users should not submit unnecessary sensitive information about themselves or another person. Parents or guardians who have concerns about a minor's information may contact us through the contact page.

We may update this Privacy Policy when the platform, services, technology or applicable requirements change.

When changes are made, the updated policy will be published on this page together with a revised update date.

We encourage users to periodically review this page to remain informed about how information is handled.

If you have a question, concern or request relating to your privacy or personal information, please contact iSkole.